The cookie settings on this website are adjusted to allow all cookies so that you have the very best experience. If you continue without changing your cookie settings, we'll assume that you are happy to receive all cookies on our website.        

Delivering a welcome solution after theft

Delivering a welcome solution after theft
Category: News
Posted:
Views: 1052
Synopsis:

When thieves struck at Mascoprint’s paint sprayers and made off with two specially customised CP12 machine chassis it could have spelt serious commercial trouble for the waiting customers. However, a swift response from the Mascoprint team assured potential disasters were averted.

When thieves struck at Mascoprint’s paint sprayers and made off with two specially customised CP12 machine chassis it could have spelt serious commercial trouble for the waiting customers.

However, a swift response from the Mascoprint team assured potential disasters were averted. The waiting customers were Formatt-Hitech, a boutique camera filter manufacturer and We Brand It, one of the biggest promotional merchandise companies in the country. Although both machines had to be re-manufactured from scratch and the customers had to wait an additional eight weeks for their brand new machines, a temporary solution was engineered.

Mascoprint was able to lend both companies machines from their factory which are used for running print trials, meaning planned production schedules were still achieved by the grateful companies. Commented Yvonne Mason of Mascoprint: “We are very aware of the crucial part our machines usually play in the manufacture of customers’ products and are therefore very keen to ensure delivery dates are always met. In this case we had to be extra creative to make sure we didn’t let anyone down, and demonstrate our commitment to customer care.” • One of the factory test machines which helped Mascoprint overcome a tricky situation.



Comments on Delivering a welcome solution after theft